Service Management

SMYL’s service management for Microsoft Dynamics AX

SMYL’s Service management and professional services solution enables your business to further develop and hone its service operation.

If you want to:

  • Develop and manage client relationships with greater accuracy
  • Maximize resource utilization
  • Improve project and operational efficiency
  • Deliver products and services on time
  • Drive profitability
  • All whilst complying with governmental regulatory requirements;

then SMYL’s service management for Microsoft Dynamics AX is the perfect tool to run and manage these day-to-day service features.

SMYL has extended Dynamics AX to offer service management solutions for various businesses whether the service is outsourced or managed in-house. Physical and mobile services can be managed using PDA, tablets and touchscreen technology while providing real time visibility and management information.

The software includes:

  • Customer information
  • Service agreements
  • Equipment lists
  • Inventory management
  • PO tracking
  • Service calls
  • Work Orders
  • Asset management
  • Scheduling
  • Dispatching
  • Invoicing
  • Customizable reporting
  • and a complete history of all service activities.